Shipping policy
可以，这个店我按你截图里的实际信息重新整理一套，和上一个店铺的措辞也尽量做出区别，避免完全模板化。
你这个店的信息我按截图采用：
- 店铺域名：xunyueli.com
- 公司名称：HONG KONG XUNYUE LIMITED
- 客服邮箱：support@xunyueli.com
- 客服电话：+852 9458 8137
- 注册/营业地区：香港新界屯门
- 店铺币种：USD
- 配送范围：International
- 标准运费：US$5.99
- 满 US$70.00 免费配送
- 配送时效：7–20 business days
下面这 6 个可以直接分别放到 Shopify 的对应政策页面。
1. Refund and Return Policy
Refund and Return Policy
At xunyueli.com, we value our customers and aim to provide a clear and fair return and refund process.
Return Eligibility
Customers may request a return within 30 days after receiving the order.
To qualify for a return, the item should:
- Be unused and in its original condition;
- Be returned with its original packaging, where applicable;
- Include all accessories, labels, and parts originally supplied;
- Be accompanied by valid proof of purchase or the relevant order number.
Before returning any product, please contact us at support@xunyueli.com for return instructions.
Items returned without prior communication may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number;
- A brief explanation of the issue;
- Clear photos or videos showing the product and packaging.
After reviewing the information, we may arrange a replacement, refund, or other suitable resolution.
Refund Processing
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be returned to the original payment method.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it is processed or dispatched.
If the order has already been shipped, cancellation may no longer be possible and the standard return procedure will apply.
Return Shipping Costs
If the return is caused by our error, such as an incorrect or defective item, we will be responsible for reasonable return shipping costs.
For returns due to a change of mind, incorrect information provided by the customer, or other customer-related reasons, the customer may be responsible for return shipping costs.
Non-Returnable Products
For hygiene, safety, or other product-specific reasons, certain items may not be eligible for return.
Where applicable, such restrictions will be disclosed on the relevant product page.
Contact
For return and refund inquiries:
Email: support@xunyueli.com
2. Privacy Policy
Privacy Policy
This Privacy Policy explains how HONG KONG XUNYUE LIMITED, operating through xunyueli.com, collects, uses, stores, and protects customer information.
Information We May Collect
When you browse our website, contact us, or place an order, we may collect information such as:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order details;
- Transaction information;
- Device information;
- Browser information;
- IP address;
- Website usage and interaction data.
Payment card information may be processed directly by authorized payment service providers and may not be stored directly by us.
How We Use Personal Information
We may use personal information to:
- Process and fulfill customer orders;
- Arrange shipment and delivery;
- Provide order and tracking updates;
- Respond to customer inquiries;
- Process refunds or cancellations;
- Verify transactions;
- Detect and prevent fraudulent activity;
- Improve our website and customer experience;
- Meet accounting, legal, and regulatory obligations.
Service Providers
We may share necessary customer information with trusted third-party service providers where required to operate our business, including:
- Payment processors;
- Shipping and logistics providers;
- Website hosting providers;
- E-commerce service providers;
- Fraud-prevention providers;
- Customer service systems.
We only disclose information that is reasonably necessary for the relevant service.
Cookies
Our website may use cookies and similar technologies to provide website functionality, understand visitor activity, remember preferences, and improve website performance.
Customers may manage cookie settings through their browser where supported.
Data Protection
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or online storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable laws, customers may have rights to request access to, correction of, or deletion of certain personal information.
To submit a privacy-related request, please contact:
Contact Information
HONG KONG XUNYUE LIMITED
Hong Kong, New Territories, Tuen Mun
Email: support@xunyueli.com
Phone: +852 9458 8137
3. Terms of Service
Terms of Service
These Terms of Service apply to the use of xunyueli.com, operated by HONG KONG XUNYUE LIMITED.
By accessing our website or purchasing products from us, you agree to comply with these Terms.
Use of the Website
You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not attempt to interfere with the normal operation, security, or functionality of the website.
Product Information
We aim to provide accurate product descriptions, specifications, images, prices, and availability information.
However, minor variations in product color, appearance, packaging, or presentation may occur because of:
- Display settings;
- Manufacturing changes;
- Packaging updates;
- Supplier updates.
Such minor variations do not necessarily indicate that the item is defective.
Pricing
Prices displayed on our website are generally shown in United States Dollars (USD) unless otherwise stated.
Prices may change before an order is submitted.
The price displayed during checkout at the time of purchase will normally apply to that transaction.
Orders
We reserve the right to review, limit, reject, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraudulent activity;
- Payment verification issues;
- Incorrect pricing;
- Product availability problems;
- Incorrect customer information;
- Violation of these Terms.
If an order is canceled after successful payment, an appropriate refund will be processed.
Shipping
Estimated shipping and delivery periods are provided for reference and are not guaranteed.
Delivery may be affected by circumstances outside our direct control, including carrier delays, customs processing, weather, public holidays, or transportation disruptions.
Customers are responsible for providing accurate and complete shipping details.
Returns and Refunds
Returns, refunds, and cancellations are governed by our Refund and Return Policy.
Intellectual Property
Website content, including text, graphics, logos, layout, product presentation, and branding, may be protected by applicable intellectual property laws.
Unauthorized copying, reproduction, redistribution, or commercial use is prohibited except where permitted by law.
Limitation of Liability
To the maximum extent permitted by applicable law, HONG KONG XUNYUE LIMITED will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms is intended to exclude rights that cannot legally be excluded.
Updates to These Terms
We may revise these Terms from time to time.
The latest version will be published on xunyueli.com.
Contact
For questions regarding these Terms:
4. Shipping Policy
Shipping Policy
Thank you for shopping at xunyueli.com.
We provide international shipping services and aim to dispatch orders promptly and provide customers with tracking information whenever available.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–20 business days after shipment
Please note that delivery times are estimates rather than guarantees.
Actual delivery times may vary due to:
- Destination country or region;
- Customs processing;
- Local delivery conditions;
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation disruptions.
Shipping Rates
Our current standard shipping option is:
Standard Shipping: US$5.99
Eligible orders of US$70.00 or more may receive:
Free Standard Shipping
The exact shipping charge applicable to your order will be displayed at checkout before payment is completed.
International Delivery
We ship to eligible international destinations shown during checkout.
Shipping availability may vary according to destination, product type, logistics restrictions, and local regulations.
Tracking
When tracking is available, customers will receive shipment tracking information after the order has been dispatched.
Please allow some time for the logistics provider to update the initial tracking status.
Correct Shipping Information
Customers are responsible for entering complete and accurate shipping details, including:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State or province;
- Postal code;
- Country;
- Telephone number.
If you notice an error in your shipping address, please contact us immediately at:
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Customs and Import Charges
International orders may be subject to customs inspections, import requirements, duties, or taxes depending on the destination.
Where applicable, such charges will be handled according to the laws and requirements of the destination country or region.
Delays
If your shipment is delayed or tracking has not updated for an extended period, please contact us.
We will assist in checking the available logistics information.
Lost or Damaged Shipments
If an order appears to be lost or arrives damaged, contact us with:
- Your order number;
- Tracking number;
- Photos of the parcel or damaged goods, where applicable.
Email: support@xunyueli.com