Refund policy
Refund and Return Policy
At xunyueli.com, we value our customers and aim to provide a clear and fair return and refund process.
Return Eligibility
Customers may request a return within 30 days after receiving the order.
To qualify for a return, the item should:
- Be unused and in its original condition;
- Be returned with its original packaging, where applicable;
- Include all accessories, labels, and parts originally supplied;
- Be accompanied by valid proof of purchase or the relevant order number.
Before returning any product, please contact us at support@xunyueli.com for return instructions.
Items returned without prior communication may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number;
- A brief explanation of the issue;
- Clear photos or videos showing the product and packaging.
After reviewing the information, we may arrange a replacement, refund, or other suitable resolution.
Refund Processing
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be returned to the original payment method.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it is processed or dispatched.
If the order has already been shipped, cancellation may no longer be possible and the standard return procedure will apply.
Return Shipping Costs
If the return is caused by our error, such as an incorrect or defective item, we will be responsible for reasonable return shipping costs.
For returns due to a change of mind, incorrect information provided by the customer, or other customer-related reasons, the customer may be responsible for return shipping costs.
Non-Returnable Products
For hygiene, safety, or other product-specific reasons, certain items may not be eligible for return.
Where applicable, such restrictions will be disclosed on the relevant product page.